Return Policy

(A consumer is any natural person who enters into a legal transaction that is not primarily attributable to their commercial or independent professional activity.)

Information on the Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this agreement within 60 days without giving any reason.

The withdrawal period is 60 days from the date:

  • on which you, or a third party designated by you (who is not the carrier), took possession of the goods, if you ordered one or more goods in a single order and they were delivered together;

  • on which you, or a third party designated by you (who is not the carrier), took possession of the last item, if you ordered multiple goods in a single order and they were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. This can be done by email: support@tylafashion.com.
You may use the attached model withdrawal form, but this is not required.

To meet the withdrawal deadline, it is sufficient that you send your notice concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal
If you withdraw from this agreement, we will reimburse all payments received from you, including delivery charges (except for any additional costs resulting from your choice of a delivery method other than the standard delivery offered by us), without undue delay and no later than 30 days from the day we receive your notice of withdrawal.

We will carry out the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no case will you incur any fees as a result of this reimbursement.

We may withhold the reimbursement until we have either:

  • received the returned goods, or

  • you have provided evidence that you have returned the goods, whichever occurs first.

You must send back or hand over the goods to us immediately and in any event no later than 30 days from the day on which you notified us of your withdrawal from this contract. The deadline is met if you send the goods back before the 30-day period has expired.

The direct cost of returning the goods will be borne by you.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Reasons for Exclusion or Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and that are made on the basis of an individual choice or decision by the consumer;

  • for the supply of goods that are liable to deteriorate or expire rapidly;

  • for the supply of alcoholic beverages whose price has been agreed upon at the time of the conclusion of the contract, but which can only be delivered after 30 days and whose actual value is dependent on market fluctuations;

  • for the supply of newspapers, periodicals, or magazines, with the exception of subscriptions.

The right of withdrawal expires prematurely in the case of contracts:

  • for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery;

  • for the supply of goods which are, after delivery, inseparably mixed with other items due to their nature;

  • for the supply of sealed audio or video recordings or sealed computer software, if unsealed after delivery.

Sample Cancellation Form
Please contact us via the following email address before returning any goods: support@tylafashion.com.
The return address on our packages is not our return address. You will receive the correct return address by email upon request.

If you wish to cancel the contract, please fill out the form below and send it to us by email.

Cancellation Form
I/We () hereby give notice that I/we () withdraw from my/our (*) contract of sale for:

  • the purchase of the following goods (*) /

  • the provision of the following service (*)

Ordered on: () ____________ / Received on: () ______________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date: ______________
(*) Delete as appropriate.