Shipping Policy

What is the delivery time?
The delivery time consists of two phases:

1. Processing Time
Your order will be reviewed, approved and packaged within 1-2 business days after placing the order. The package is then prepared for shipment.

2. Shipping Time
United Kingdom: 5–10 business days
Shipping is handled by Royal Mail.

All delivery times exclude potential customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.

What does shipping cost?
We offer free premium shipping. This includes insurance in case of theft, loss, or damage to the package.

Where is my package?
After shipping, the customer will receive an email with a tracking number.
The order can be tracked here: https://tylafashion.com/apps/parcelpanel.

For logistical reasons, the order may be shipped in multiple separate packages.

My tracking number doesn’t work
It can take up to 5 business days for tracking information to update. If the tracking still shows no information after a few days, please contact customer service.